TERMS AND CONDITIONS

1. GENERAL Unless we tell you otherwise, when you make a booking your contract will be with Villas of Morocco Limited, a company registered in England and Wales under Company number 4483177 whose registered office is at 25 New Street Square, London, EC4A 3LN. However, given we are not a tour operator, you may have to contract directly with third parties in respect of some aspects of your holidays.

2. BOOKING PROCEDURE AND FORMATION OF CONTRACT Before making a booking, you must contact us to obtain confirmation that your chosen property is available for the dates required. Please note that availability and rates may vary but that you will be given the up to date rate of your chosen villa before you book. Once you have selected your villa (on www.villasofmorocco.com or in our brochure), you should contact our Reservations Office by phone on
+ 44 207 823 22 55 or one of our toll free numbers available in our brochure or Website, email (reservations@villasofmorocco.com) or fax on +44 207 823 22 82 to indicate your interest in booking a villa with us. Please note that if you email or fax us, you should provide a contact telephone number so that we can contact you. One of our Advisors will phone you to discuss your specific requirements and collect the information needed in order to process your booking. Any personal data you give to us will be processed in accordance with our Privacy Policy, which is available on our website, it can also be sent to you if you email us at privacy@villasofmorocco.com.
We will then e-mail or fax you an Invoice containing the details of your booking. Once you have checked that you are satisfied with the details contained in the Invoice and that you have read these terms and conditions, you need to arrange for payment in accordance with clause 3 below. Our rates are expressed in US$. All payments need to be made in the US$ by bank transfer (the account will show on your invoice), banker's draft of cheque (please make cheques payable to Villas of Morocco Ltd). We also accept payment in UK sterling by credit cards or cheque. We accept Visa, Mastercard, American Express, Delta, Switch or Solo. By arranging payment, you confirm that you have read and agree to be bound by these terms and conditions, which are either sent to you alongside with your invoice, or if you are making a booking by telephone, which are available on the website. Your booking will only be confirmed and effective when we issue a Booking Confirmation upon securing payment of the deposit (or full price if the booking is made less than 6 weeks before departure). Bookings cannot be accepted from persons under 18 years of age at the time of booking. We reserve the right to refuse a booking without giving any reason.

3. PAYMENT for bookings made more than six (6) weeks prior to departure, a non-refundable deposit of 30% is requested to secure the booking (except peak periods where a 50% deposit will be requested), and the outstanding balance is requested no later than six (6) weeks prior to departure. There is no reservation system to hold a villa. To secure bookings, the deposit is payable immediately. If you pay by bank transfer, banker's draft or cheque, your funds must be received within 72 hours of the date of the Invoice unless you have sent us, within that 72 hour period, an email or fax confirming your acceptance of these Terms and Conditions and a proof that you have arranged payment, in which case we will give you an extra 72 hours for us to receive the deposit. This extension will only be valid if we send back a Booking Option Extension Confirmation to you by email or fax. The balance must be paid no later than six (6) weeks before departure. For bookings made less than 6 weeks prior to departure, the full amount (as per our Invoice) is payable immediately and must be received within 72 hours of the date of the Invoice unless you have sent us, a confirmation as above in which case we will give you an extra 72 hours to pay the full cost. This extension will only be valid if we send back a Booking Option Extension Confirmation to you by email or fax. Regardless of whether the booking is made more or less than 6 weeks before departure, failure to pay the balance on time may, at our discretion, constitute a cancellation and cancellation charges will become payable in accordance with clause 6 below. You are responsible for payment of the full cost and the compliance of members of your party with these conditions. To the extent this is possible, all bookings need to include arrangements on additional services (catering, transport, extra staff, personal and corporate events, and other additional services ("the Additional Services")) you wish to have, as well as the price of those Additional Services. Additional Services require a deposit of 30% at the time of the booking, and the balance 6 weeks prior to departure (or 100% if we accept your booking and it is made less than 6 weeks prior to departure). To the extent this is possible, all booking of Additional Services should be made at least six (6) weeks in advance and if you have booked a villa, we reserve the right to refuse to provide Additional Services if you decided to book the Additional Services less than six (6) weeks prior to the start of your stay.

4. RATES Villa rates include the accommodation in the property on an exclusive basis and are subject to owners' terms and conditions, available on request. Rates will usually include all taxes and charges, electricity, and heating, and daily cleaning service, however this will vary from one villa to the other. Not included in villa rates: cost of obtaining passports or visas, meals, transfers, beverages, extra staff, transport, including transport of staff, gratuities for staff, personal expenses such as communication charges, travel insurance, excess baggage charges, airfares, airport taxes, concierge activities, shopping service and food deposit, massage services. All extra services are normally charged in advance at the time of your booking. Services booked at the villa will be charged in UK sterling to a credit card that you will need to provide us at the time of arrival. Rates are subject to change without notice. A Security Deposit of 10% of your total bill (including all services) is usually required to cover the cost of any damage or breakages, as well as a credit card number to cover for any damage in excess of the security deposit and the cost of any additional services provided at the villa. For some properties with very valuable items, we will also request a cheque to guarantee any damage to the property. This cheque will be kept in a safe and returned to you upon your departure. Should this cheque be required, and you fail to provide the cheque at your arrival, we reserve the right to refuse your access to the property. The Security Deposit will be returned to you within two weeks of your return less any costs. Delays may be caused while we are waiting to receive any bills from Morocco.

5. ALTERATIONS OR CANCELLATION BY US In the unlikely event that it is necessary for us to make an alteration to or cancel the villa specified in the confirmation invoice, we will inform you as soon as possible and, if requested, we will try to arrange alternate holiday accommodation of a similar type and standard and in a similar location as that originally requested. If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.

6. CANCELLATION BY YOU any cancellation by you must be in writing addressed to us at Flat 1, 37 Lowndes Square, London SW1X 9JL, England or by fax on + 44 (0)207 823 22 55 or email at reservations@villasofmorocco.com making sure you quote your booking reference number. The effective date of cancellation is the date on which written notification is received by us or upon the expiry of the relevant period for payment in full or part of the Invoice.
We will levy the following cancellation charges:
More than 6 weeks: 30% of total cost; (50% for peak periods)
Less than 6 weeks: 100% of total cost.
If you cancel within 6 weeks of departure, whether this is at your initiative or because you failed to pay the outstanding balance or if we cancel the booking due to non-payment by you, we shall be entitled to the full cost from you.

7. CANCELLATION OF CONCIERGE SERVICES. For all arrangements made by the Concierge on your behalf, any cancellation less than one week in advance (or any insufficient attendance to the service you have booked) will require a full payment to the service provider.

8. AMENDMENTS BY YOU Upon receipt of the Invoice please check the details to make sure they are correct. If you have any query, please contact us immediately. If after your booking has been accepted you require us to amend it in any way, we will do our best to help but cannot guarantee that it will be possible to effect the change. If we can meet your request, we reserve the right to charge an amendment fee of US$ 100 per booking. We reserve the right to treat a change of villa and/or holiday dates as a cancellation of one holiday and the booking of another.

9. INFORMATION While we make every effort to ensure that photographs and descriptions supplied by villa owners are accurately reproduced (in our brochure or on our website), we cannot accept responsibility for errors contained therein or the results thereof. By accepting these terms and conditions, you accept that minor differences between the photograph/illustration/text used and the actual villa may arise. Villa owners reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, villa owners reserve the right to alter furniture, fittings, amenities, facilities or any part of any amenities either advertised or previously available, without prior notice. If material
changes occur after your booking has been confirmed we will advise you if there is time before departure.

10. REGISTRATION. All guests must be registered at the time of the booking confirmation. The full names and details of all guests who will be staying in the villa must be supplied to us at the time of the booking confirmation. For security purposes, identification will be requested for each guest arriving at the villa.

11. ACCESS The villa owner and/or his/her staff and representatives shall be allowed access to the villa at any reasonable time during any holiday occupancy for the purposes of inspection, maintenance and/or organisation purposes should the owner be involved at villa management level.

12. ARRIVAL AND DEPARTURE you should arrive after 2 pm on the holiday start date, and the villa must be vacated by 10 a.m. on the last day, to allow some time to prepare it for the next guest. If these times are inconvenient please advise us at the time of booking. If the villa is not being occupied by guests on the day of your departure, you may be able to vacate at 2 p.m. You should make enquiries with us. If your arrival is delayed you must inform us so that suitable arrangements can be made, as your chauffeur will be waiting at the airport of your arrival to pick you up and take you to your villa. If you plan to arrive after 7pm you should notify us at the time of booking.

13. PETS Pets are not allowed without prior written permission. You may be asked for an additional security deposit.

14. YOUR RESPONSIBILITIES You and your guests are asked to treat the villa and its staff and all furniture, fittings, effects, facilities and equipment with care and respect and to leave it in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss that occurs to the villa or its contents during your occupation, and will be responsible for paying appropriate compensation in the event of breakages or damage.

15. CLAIMS AND REFUNDS In the unlikely event that you are disappointed with the villa, you must first contact us to solve the problem. If after that you still feel that the problem has not been resolved to your reasonable satisfaction you should within 7 days of returning from holiday, put your comments in writing to us. Except from verifiable extenuating circumstances, refunds are not made for missed services.

16. LIABILITY To the fullest extent permitted by the law, we shall not be responsible for any loss or damage nor for the death of or personal injury to you or any guest or other person at the villa unless this results from the proven negligence of ourselves, or our employees. It should be pointed out that in some foreign countries the general standard of care, hygiene, safety and public services might differ from those in Europe and the US. Consequently, for your own protection, you should take care with what you eat and drink while abroad. We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged. In the event of such discharge our liability shall be limited to the return of sums paid to us in respect of the unused portion of the holiday calculated on a pro rata daily basis less an administrative charge of US$ 100 to cover our reasonable expenses. We cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc, nor for failure of public utilities such as water, gas, telephone and electricity. Neither we nor the villa owner is responsible for any noise, smell or disturbance originating beyond the boundaries of the villa or which is beyond our control.

17. BEHAVIOUR You are responsible for the correct and decent behaviour of your party. Should you and your party not behave in such a manner we may in our absolute discretion refuse to allow you (and/or any member of your party) access to the villa or ask you (and/or any member of your party) to vacate the villa without a refund of the price. Villas of Morocco is committed to abide by Moroccan law and will in particular make every effort to help enforcing the local anti-prostitution law and regulations.

18. STAFF If you wish us to arrange extra staff, we will do so on your behalf to facilitate the organisation of your stay, however please note that extra staff are under your responsibility and not Villas of Morocco's. We also may experience sometimes difficulties in finding the staff you requested or we may be subject to a last minute cancellation from the staff. Should we be in such a position, we will inform you as soon as possible, and reimburse the full amount upon your return. Please note that should you be unhappy with the staff provided to you, we will try to propose a replacement, but cannot guarantee the replacement or reimburse you. Although Villas of Morocco chooses extra staff on your behalf very carefully, and in particular as regards to nannies, Villas of Morocco does not take any responsibility for any problem due to the negligence of the staff. You are also responsible for organizing live-in staff catering. Should you experience any problem during your stay, please do not hesitate to contact our local office in Casablanca at the following number: 022 95 45 55.

19. SWIMMING POOLS Swimming pools may not be open all year. If your stay is outside the period 1st June to 30th September, please check with us that the pool is open. If pool heating is required an additional charge may be payable locally.

20. PHOTOGRAPHY Photographs taken at our villas cannot be used or sold for profit without prior authorisation from us.

21. SECURITY AND VALUABLES Any valuables left at the property are left at your own risk. Neither Villas of Morocco Limited nor our agents are responsible for their loss. All our properties are prestigious and as with all luxury properties in prime locations, there may be a risk of burglary. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.

22. INSURANCE It is a condition of booking that you and your party have all necessary passports and visas if necessary to travel and that each person is covered by a comprehensive policy of travel insurance which includes cover for accidents, medical expenses and cancellation.

23. LOW SLUNG CARS People intending to take a sports or low slung car on holiday are advised to check whether the access to the property allows for such a car.

24. LAW All contractual obligations arising out of these booking conditions shall be deemed to come into existence in England and be subject to English law and the jurisdiction of the English courts.